SECTION 1 — Orders & Shipping

How long does order processing take?

Orders are typically processed within our standard processing window before shipment. Once your order is prepared, tracking information is sent directly to the email provided at checkout.

When will I receive tracking information?

Tracking details are sent as soon as your order ships so you can follow delivery progress from shipment to arrival.

Do you offer free shipping?

Shipping offers may be available during select promotions and special events. Current shipping offers are shown directly on the site when active.

What should I do if I have a shipping question?

For shipping support, contact us through our support channels and we will assist with order status, delivery questions, or shipping concerns.

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SECTION 2 — Returns & Exchanges

What is your return policy?

Eligible items may be returned according to our return policy guidelines. Full return details are available on our Return Policy page.

Can I exchange for another size?

If size availability allows, exchanges may be requested based on our return and exchange policy.

What if my item arrives with an issue?

If your order arrives with a concern, contact us promptly so we can review and assist.

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SECTION 3 — Sizing & Fit

How do I choose the right size?

Use our FitIQ sizing tool available on product pages for quick guidance before purchasing.

Where can I find your size guide?

Our Size Guide is available through the footer and product pages for easy access while shopping.

How do your garments generally fit?

Our garments are designed with a modern fit that balances comfort, structure, and everyday wearability.

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SECTION 4 — Product Care

Will the garments keep their shape after washing?

With proper care, our garments are designed to maintain fit, feel, and structure over time.

How should I wash my garments?

For best results, follow the care instructions provided with each garment.

Are your garments made for everyday wear?

Yes. Our garments are designed for comfort, durability, and repeated wear.

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SECTION 5 — Rewards & Benefits

How does Gorgeous Rewards work?

Customers can access rewards through our Gorgeous Rewards program by creating an account and participating in eligible purchases and activities.

How do I earn G-Points?

G-Points are earned through qualifying purchases and eligible reward actions within the rewards program.

Can I use rewards with promotions?

Reward usage depends on current offer conditions and applicable promotion settings at checkout.

What benefits do email members receive?

Email members receive access to exclusive offers, updates, and early visibility on select releases and promotions.

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SECTION 6 — Shopping With My Gorgeous Clothing

Do you offer limited collections?

Select items and collections may be offered in limited quantities depending on release availability.

How can I stay updated on new releases?

Joining our email list and following our social channels is the best way to stay informed.

Where can I learn more about your brand?

You can visit our About MGC page to learn more about our brand vision, values, and collections.